Compatability Testing for Teams CyberEscape Online

Follow

All attendees should access CyberEscape Online using the lastest version of our supported browsers: Chrome, Firefox, or Edge

To ensure smooth connectivity during gameplay, please conduct the following tests ahead of time:

 

Twilio test 

Audio & Video check

Visit and run this test: https://networktest.twilio.com

Result: All tests need to pass except for the 2nd & 3rd ones in the list (NTS: TURN TCP Connectivity and NTS: TURN TLS Connectivity)

 

Websocket check 

Used for real-time gameplay between participants

Visit: https://www.websocket.org/echo.html

Result: Should say “This browser supports WebSocket”

Click “Connect” 

Result: “Connected”

 

If these fail, it likely means that your company firewall or VPN blocks all traffic that hasn’t been whitelisted. If you’re able to, try turning off the VPN. If that doesn’t work, using a personal laptop or whitelisting the IPs listed below may solve the problem.

If you turn off your VPN, run the above tests one more time to confirm before beginning the experience.

 

Whitelist the Following:

Applications using Twilio’s Programmable Voice Client JS or Mobile SDKs require connectivity to Twilio’s infrastructure to be able to place and receive calls. As shown in the diagram below, two types of connections are required, Signalling and Media. The signalling connection is a secure TLS connection that is used for sending and receiving control information to set up calls and the media connection is a secure SRTP (Secure Real-time Transport Protocol) connection that is used to send and receive audio.

Signalling Communication

 

Region ID

Location

Host Name

Port and Protocol

gll

Global Low Latency (default)



global.vss.twilio.com

443 WSS


Voice Media Servers Connectivity Requirements

 

   

Your Intranet

Allowed destinations

Secure Media (ICE/STUN/SRTP) Edge Locations

Protocol

Source

IP

Source Port †

Destination

IP Ranges

Destination Port Range

sydney (au1)

UDP

ANY

ANY

54.252.254.64 - 54.252.254.127

and

3.104.90.0 - 3.104.90.255

10,000 - 20,000

sao-paulo (br1)

UDP

ANY

ANY

177.71.206.192 - 177.71.206.255

and

18.228.249.0 - 18.228.249.255

10,000 - 20,000

dublin (ie1)

UDP

ANY

ANY

54.171.127.192 - 54.171.127.255

and

52.215.127.0 - 52.215.127.255

10,000 - 20,000

frankfurt (de1)

UDP

ANY

ANY

35.156.191.128 - 35.156.191.255

and

3.122.181.0 - 3.122.181.255

10,000 - 20,000

tokyo (jp1)

UDP

ANY

ANY

54.65.63.192 - 54.65.63.255

and

3.112.80.0 - 3.112.80.255

10,000 - 20,000

singapore (sg1)

UDP

ANY

ANY

54.169.127.128 - 54.169.127.191

and

3.1.77.0 - 3.1.77.255

10,000 - 20,000

ashburn (us1)

UDP

ANY

ANY

54.172.60.0 - 54.172.61.255

and

34.203.250.0 - 34.203.251.255

10,000 - 20,000

roaming (gll)

UDP

ANY

ANY

All IP addresses listed above

10,000 - 20,000

† The SDK will select any available port from the ephemeral range. On most machines, this means the port range 1,024 to 65,535.

0 out of 0 found this helpful