We utilize a third-party service for our video streaming service called Twilio. Please test (and have some other users in your company test) your network connection prior to playing.
- Users can open this webpage from their computer to test their network connection has access to the required servers - https://networktest.twilio.com
- If there is an issue connecting, it likely means their corporate network (ie. VPN) is blocking one of the required ports.
- Here is additional information on whitelisting IP addresses - https://www.twilio.com/docs/video/ip-addresses
VPN networks will need to allow websocket connection to global.vss.twilio.com specifically gll Global Low Latency (default), global.vss.twilio.com 443 WSS.