Teams Sites to Whitelist - CyberEscape Online

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Whitelisting the following sites and email addresses will ensure that the Living Security Teams: CyberEscape Online license that you purchased works as intended and with minimal issues.

If whitelisting is not completed, gameplay functionality could break during a session.

To ensure smooth gameplay for all, users that can not freely connect to our gameplay servers will be prevented from entering a session. Therefore, the whitelisting process is necessary to allow your employees to play through the virtual escape room.

Please whitelist the following:

Email notifications addresses:

training@app.livingsecurity.com

Living Security:
teams-mgmt.livingsecurity.com
teams-play.livingsecurity.com

Twilio - Participant Audio & Video Conferencing:
*.twilio.com
Or if you prefer to whitelist individual IPs based on geographic location, you can use this article for reference: https://www.twilio.com/docs/video/ip-addresses

Websocket & Database Connection:
webchannel.googleapis.com
firestore.googleapis.com


Gameplay Content Videos:
assets.livingsecurity.com
living-security-res.cloudinary.com

Gameplay CMS & Puzzles:
cdn.contentful.com
puzzles.cdn.livingsecurity.com
images.ctfassets.net
assets.ctfassets.net

LaunchDarkly (client level feature flagging):
events.launchdarkly.com

Hubspot Chat Widget:
api.hubspot.com
forms.hubspot.com

Data Tracking (debugging & error tracking):
rum-http-intake.logs.datadoghq.com
*.ingest.sentry.io
js.userpilot.io
find.userpilot.io
analytex.userpilot.io

Living Security Support Portal: 
livingsecurity.com/support
app.hubspot.com


Accessibility Widget (optional):
cdn.acsbapp.com

Fonts (optional):
fonts.googleapis.com
fonts.gstatic.com
Oss.maxcdn.com

The following tests can confirm or assist in troubleshooting your whitelisting efforts:

    • Network Debugging Tool for Twilio: https://networktest.twilio.com/
      • Audio & Video
        Result: All tests need to pass except for the 2nd & 3rd ones in the list (NTS: TURN TCP Connectivity and NTS: TURN TLS Connectivity)

    • Database Connection: https://debug-my.firebaseapp.com/
      • Used to keep gameplay in sync
        Result: Observe last lines of output for test success

    • Websocket Check: https://www.websocket.org/echo.html
      • Used for real-time gameplay between participants
        Result: This browser supports WebSocket. Click connect and observed CONNECTED in log output

    • Gameplay Videos: Living Security Cloudinary video
      • Used to identify if video provider needs to be whitelisted
        Result: Video should play

    • Gameplay CMS and Puzzles: 
      • https://puzzles.cdn.livingsecurity.com/Hotspot/SearchAndFind.jpg
      • https://images.ctfassets.net/2r59z1s22s5z/6Pk3wb63PqPhhbODkwL08W/5e1f769faa34d3e4a0327815cb31a2ec/SECURITY_BASICS_Malware_withTEXT.jpg
      • Use to identify if CMS and Puzzles providers need to be whitelisted
        Result: Images can been seen

Ensure Mic and Camera SSL Lock is allowed on participant browsers.

General Debugging of Twilio: https://support.twilio.com/hc/en-us/articles/223180908-How-do-I-troubleshoot-common-problems-with-Twilio-Client-

Questions? Contact Us!

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